Affected
Partial outage from 3:24 PM to 3:39 PM
There were two different factors that caused this outage:
1. Primary internet connection failure at one of our data centers
2. Human error by the data center provider, which caused the redundant backup connection not to function properly.
Problem: significant outage
Status: This outage is now resolved, all systems are functioning normally
Impact: We think over 50% of customers were impacted for a short period of time
Cause: still under investigation
Problem: We are currently investigating a significant outage
