Medium Incident - Service Outage - Incident details - TOPS

Resolved

Operational

Started over 1 year agoLasted about 1 hour

Affected

Unified Communication Systems

Zultys

Voice Services

Inbound Call Routing

Toll-free Call Routing

Outbound Call Routing (North America)

Updates

Update
May 10, 2024 at 4:01 AM
Update
May 10, 2024 at 4:01 AM
Status: This incident is now fully resolved.
Update
May 09, 2024 at 11:38 PM
Update
May 09, 2024 at 11:38 PM
Cause: The cause of this outage was due to a high level software update our data center provider attempted to perform. We were warned in advance of the update, but were told it would not cause any interruption to our systems. During the update process, the provider encountered an error which required them roll back the update. The roll back caused the brief interruption to our systems. The provider has stated they will perform future updates of this magnitude after-hours only.
Resolved
May 09, 2024 at 9:30 PM
Resolved
May 09, 2024 at 9:30 PM
Status: Temporarily resolved, further maintenance to be done after hours
Impact: Roughly 30% of customers were impacted for a period of approximately 5 minutes, 4% of customers reported an extended outage lasting approximately 1 hour.
Cause: We are still investigating the cause of this problem
Investigating
May 09, 2024 at 8:25 PM
Investigating
May 09, 2024 at 8:25 PM
Problem: Some customers are reporting a complete outage - phones say no service, apps cannot not connect to systems
Status: Investigating
Impact: Roughly 30% of our customers are impacted
Cause: We are investigating the cause of this problem

TOPS - Medium Incident - Service Outage – Incident details