TOPS - Partial Call Failure – Incident details

Partial Call Failure

Resolved
Operational
Started 10 months agoLasted about 10 hours

Affected

Unified Communication Systems

Zultys

Voice Services

Inbound Call Routing

Outbound Call Routing (North America)

Outbound Call Routing (International)

Updates
  • Resolved
    Update

    We have implemented a permanent fix to our server. Call routing is fully operational.

  • Resolved
    Resolved

    We have identified a problem with one of our core routing servers and implemented a temporary fix. We are continuing to monitor the problem, and will be implementing a permanent fix after-hours.

  • Investigating
    Investigating

    We have received reports from a small number of customers reporting inbound and/or outbound call failures.