TOPS - Notice history

All systems operational

Unified Communication Systems

Operational

Zultys - Operational

RingCentral - Operational

Voice Services

Operational

Inbound Call Routing - Operational

Toll-free Call Routing - Operational

Outbound Call Routing (North America) - Operational

Outbound Call Routing (International) - Operational

Other Services

Operational

Voicemail Transcription - Operational

Voicemail to Email - Operational

Text to Speech - Operational

Advanced IVR/AA Services - Operational

Notice history

Sep 2023

No notices reported this month

Aug 2023

No notices reported this month

Jul 2023

Poor Call Quality
  • Resolved
    Update

    We have not observed any further call quality issues. This incident is now closed.

  • Resolved
    Resolved

    The carrier has resolved the issue. We are monitoring for any further problems.

  • Identified
    Identified

    We have identified a problem with some customers experiencing very poor call quality on inbound phone calls. One of our service carriers is experiencing an outage. Engineers are working to resolve the problem as quickly as possible. During this time we are attempting to re-route calls through alternate routes when possible.

Voicemail Transcripts & Text to Speech
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Shaw Internet Outage
  • Resolved
    Resolved

    The Shaw internet outage appears to be resolved.

  • Monitoring
    Monitoring

    We have received numerous reports of Shaw internet outages throughout the Okanagan. TOPS cloud hosted services are fully operational, however customers without internet are unable to connect to our cloud right now. Users impacted by the outage have the option to connect through cellular apps until their internet comes back online.

    https://support.shaw.ca/t5/service-updates-outages/july-10-bc-interior-all-services-outage-fix-in-progress/ta-p/63805

Jul 2023 to Sep 2023

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