TOPS - Call Quality Issues – Incident details

Our server issue has been fixed and all calls are operational. We are continuing to monitor the failing Telus server, but this should have no impact on service over the weekend.

We found some "stuck" calls between the degraded Telus server and one of our servers. We rebooted our server to clear them. Our server did not boot up properly and some customers reported being unable to call out for about 10 minutes just before 5:00pm. We moved calls to our redundant server.

More and more reports came in throughout the afternoon. We discovered a problem with one of Telus redundant call routing servers. We disabled this server and immediately noticed an improvement.