TOPS - Medium Incident – Incident details

Update: We have received confirmation from our data center support that network maintenance performed by Rogers early in the morning on Saturday has resolved this issue. Our network diagnostics confirm increased stability since these changes.

Status: monitoring

Scope: we believe this impacted all customers in one of our data centers that have Telus internet on their premise - estimated about 20% of customers

Cause: there was a core networking "BGP" problem between Rogers and Telus. The source of this issue was identified to be a failing router in Rogers core network

Update: Rogers has implemented a fix and we are monitoring all networks for any further issues

Status: identified

Scope: we believe this is impacting 30% of our customers

Problem: customers report intermittent connection issues with phones and apps, causing no audio on phone calls and unable to call out for 2-5 minute intervals

Cause: there is a core networking "BGP" problem between Rogers and Telus

Update: we have opened tickets with all involved parties and made them the highest priority