Minor Incident - One-way audio - Incident details - TOPS | System Status

Minor Incident - One-way audio

Resolved

Degraded performance

Started over 1 year agoJanuary 03, 2025Lasted about 2 hoursJanuary 03, 20257:319:31 PMUTC

Affected

Unified Communication Systems

Zultys

Voice Services

Inbound Call Routing

Toll-free Call Routing

Outbound Call Routing (North America)

Updates

Resolved
January 03, 2025 at 9:31 PMUTC
Resolved
January 03, 2025 at 9:31 PMUTC
Status: Resolved
Update: We detected network connectivity issues between our data centers. We analyzed the impact and determined it to be no or very low impact to 99% of customers. We opened support tickets with appropriate channels. The problem is now resolved.
Investigating
January 03, 2025 at 7:31 PMUTC
Investigating
January 03, 2025 at 7:31 PMUTC
Status: investigating
Scope: minor
Problem: diagnostic tools have detected networking issues between our data centers; a few customers have reported one-way audio on some calls.