TOPS - Minor Incident - intermittent call failures – Incident details

All systems operational

Minor Incident - intermittent call failures

Resolved
Degraded performance
Started 4 months agoLasted about 2 hours

Affected

Unified Communication Systems

Degraded performance from 3:00 PM to 5:28 PM

Zultys

Degraded performance from 3:00 PM to 5:28 PM

Voice Services

Degraded performance from 3:00 PM to 5:28 PM

Inbound Call Routing

Degraded performance from 3:00 PM to 5:28 PM

Toll-free Call Routing

Degraded performance from 3:00 PM to 5:28 PM

Outbound Call Routing (North America)

Degraded performance from 3:00 PM to 5:28 PM

Updates
  • Resolved
    Resolved

    Update: The server has been repaired and all traffic is flowing normally

    This incident is now resolved

  • Identified
    Identified

    Problem: Our monitoring systems detected a problem with one of our core servers early this morning

    Status: Problem has been identified and repair is in progress

    Impact: Estimated 10% of customers will experience intermittent call failures or dropped calls until resolved