Minor Incident - intermittent call failures - Incident details - TOPS | System Status

Minor Incident - intermittent call failures

Resolved

Degraded performance

Started almost 2 years agoDecember 05, 2024Lasted about 2 hoursDecember 05, 20243:005:28 PMUTC

Affected

Unified Communication Systems

Zultys

Voice Services

Inbound Call Routing

Toll-free Call Routing

Outbound Call Routing (North America)

Updates

Resolved
December 05, 2024 at 5:28 PMUTC
Resolved
December 05, 2024 at 5:28 PMUTC
Update: The server has been repaired and all traffic is flowing normally
This incident is now resolved
Identified
December 05, 2024 at 3:00 PMUTC
Identified
December 05, 2024 at 3:00 PMUTC
Problem: Our monitoring systems detected a problem with one of our core servers early this morning
Status: Problem has been identified and repair is in progress
Impact: Estimated 10% of customers will experience intermittent call failures or dropped calls until resolved