TOPS - Major incident – Incident details

There were two different factors that caused this outage:

1. Primary internet connection failure at one of our data centers

2. Human error by the data center provider, which caused the redundant backup connection not to function properly.

Problem: significant outage

Status: This outage is now resolved, all systems are functioning normally

Impact: We think over 50% of customers were impacted for a short period of time

Cause: still under investigation