TOPS - Minor Incident - Toll-free Failures – Incident details

Cause: Telus explained the root cause of this incident was due to a minor programming error made by a Telus technician. The minor error propagated to the toll-free databases of all major carriers before it was discovered. Once it was corrected, it took additional time to propagate to all carriers.

Status: The problem is resolved. All calls are working now.

Status: This issue is still occurring when calling from Bell cellphones. Telus is investigating further.

When calling from other major carriers the calls are successful.

Status: Reports from Telus and our own internal testing indicate the problem is now resolved.

Problem: We have about 40 toll-free numbers that are receiving a busy signal when called right now. The problem is intermittent. Some calls are able to get through.

Status: This issue is impacting a number of Telus large enterprise customers. Telus tier 4 team is troubleshooting urgently.

Problem: We have about 40 toll-free numbers that are receiving a busy signal when called right now. The problem is intermittent. Some calls are able to get through.

Status: This is a service provider issue. Telus is investigating now.